"We engaged DONEXT SPA to take over master servicing on a mid-sized consumer credit securitization that had suffered from inconsistent reporting under the previous servicer. Within two payment periods, the team had standardized the investor report, resolved outstanding reconciliation discrepancies, and established a reliable communication rhythm with our noteholders. The difference in operational quality was immediately visible to our investors, and the feedback we received from rating agencies at the next review was the most positive we had seen in three years."
— Marco Ferrentino
★★★★★
"Our fund acquired a mixed NPL and UTP portfolio with borrowers spread across two jurisdictions, and we needed a servicer with genuine cross-border capability rather than one who would simply outsource the difficult positions to local agents without oversight. DONEXT SPA built a segmented strategy within sixty days of mandate award and maintained tight control over the external legal networks in both markets. Recovery rates in the first year exceeded our underwriting assumptions, which is not something we say lightly."
— Ingrid Halvorsen
★★★★★
"DONEXT SPA manages the SPV administration for three of our structured finance vehicles, and what distinguishes them from other administrators we have used is the consistency of their governance standards across all three mandates. We receive the same quality of documentation, the same rigour in trustee coordination, and the same responsiveness from the operations team regardless of which vehicle we are discussing. For an asset manager running multiple concurrent transactions, that uniformity of service is genuinely valuable."
— Sebastián Oquendo
★★★★★
"I was initially concerned that a specialist servicer of DONEXT SPA's size would struggle to handle the cash management complexity of our trade receivables securitization, which involves daily collection cycles and a multi-tier waterfall. Those concerns were unfounded. The team implemented a cash management framework that handles our volume without errors, and the reconciliation reporting we receive each morning gives us complete confidence in the accuracy of every distribution. We have since extended their mandate to cover a second vehicle."
— Chiara Indelicato
★★★★☆
"We appointed DONEXT SPA to manage a portfolio of UTP SME credits that our internal team lacked the bandwidth to service properly. Their approach to borrower engagement was professional and structured — they prioritised the cases with the strongest restructuring potential and managed legal escalation on the remainder without allowing costs to spiral. Eighteen months in, net recoveries are tracking ahead of our initial projections and we have a clear view of the remaining portfolio through their reporting."
— Antoine Delcroix
★★★★★